Chichester Cattery Terms and Conditions- 

Booking Policy please be sure to read all of these T&C’s before booking in-

Every cat owner needs to be confident that their pets will be well cared for in their absence, and we fully encourage potential clients to visit our premises before making a booking. (If you’re a potential client please make sure you read all Terms and Conditions and refer to the visitors section for times to view the cat hotel) This provides an opportunity for the client to inspect the accommodation and ask us any questions they may have. It also gives us a chance to discuss any individual needs that may be requested. 

Please ensure that your cat is delivered and collected in a carrier fit for purpose. 

All cattery bookings are subject to availability.

 

Pricing from 1 January 2026: 

  • 1 cat – £16.00 Per day 

  • 2 cats – £24.00 Per day (sharing)  

  • 3 cats – £34.00 Per day (sharing)  

  • 4 cats – £45.00 Per day (sharing)  

Charges are calculated daily, starting with the day of arrival and include the day of departure. Fees include food from our stock menu, Go-Cat dry food and brand depending meat in jelly (special prescription diets, raw food, fancier foods will have to be brought in by owner), heating, veterinary insurance and VAT at standard rate. 

You also have our assurance that your cat will receive plenty of care, love, and attention throughout their stay. 

Please note that a non-refundable deposit of £50.00 will secure your booking for new clients and/ or taken for busy periods. 

 

Christmas Period- £50 non-refundable deposit required from everyone 

23rd December - Open for Arrivals ONLY. 

24th, 25th, 26th December - Closed for everyone. 

27th December - Open for Departures ONLY. 

28th, 30th December - Open for Arrivals and Departures. 

31st December, 1st January - Closed for everyone. 

 

Minimum Stay Periods- 

We have no minimum stay throughout the year as long as it’s not during our busy periods. 

Our busiest periods are July, August, September and Christmas. For busy periods we take a £50 non-refundable deposit. 

The minimum stay over Christmas period is 5 days and the boarding dates must include December 23 – 27. 

 

Payment- 

  • Payment is required in full on arrival of booking. Chichester cattery currently accepts cash, credit/ debit cards as methods of payment.  

  • Chichester Cattery reserve the right to hold the cat until full payment is received, and the extra days will be chargeable at the normal rate. 

  • For long term boarding (one month or more), interim payments are to be agreed at the time of booking. 

  • If you decide to pick up your cat earlier than the planned date of collection you will be charged for the full duration of the booking. 

  • For new customers we request a £50 non-refundable deposit. 

 

Cancellation Policy- 

If you have paid a deposit, and you cancel your booking you will not get it refunded, it is a non-refundable deposit therefore it’ll be lost. 

 

Our Normal Opening Hours- 

  • Monday - 9:00 AM-4:00 PM 

  • Tuesday - 9:00 AM-4:00 PM 

  • Wednesday - 9:00 AM-4:00 PM 

  • Thursday - 9:00 AM-4:00 PM 

  • Friday - 9:00 AM-4:00 PM 

  • Saturday - 9:00 AM-12:00 PM 

  • Sunday - 9:00 AM-12:00 PM 

Drop off & Collection- 

  • All cats must be dropped off and collected during our normal opening hours. Unless Public and Bank Holidays. 

  • You must transport your cat in a suitable secure pet carrier. Do not carry your cat in your arms or any old box. They are very unpredictable and easily spooked so may run off at any given time. 

 

Public Holidays and Bank Holidays- 

Please note that on the following public holidays we are closed for arrivals and departures. 

  • January – 1st Closed 

  • December – 24th, 25th, 26th & 31st Closed 

  • On Bank Holidays we close at 12:00PM 

 

Arrival & Departure Times- 

We are flexible and don’t have strict arrival or departure times; we do ask however with new customers (if possible) that you bring your cat(s) in before 12:00 PM so we can properly settle them in and make sure they’re okay before we leave at 4:00 PM unless weekend then between 9:00 AM and 10:00 AM would be preferred.  

In busy periods we may ask you to collect your cat at a specific time in the morning of your departure so we can deep clean the suite and prepare it before the next cat going in that suite that day. 

 

Our Closing time is strictly 4:00 PM if you haven’t arrived or collected your cat by this time, you’ll have to come in at 9:00AM the following day. No Exceptions.

 

Visitors- 

We respectfully request that all visitors to Chichester Cattery refrain from stroking or petting any of the resident animals. This request is in place to protect our residents from potential external infection and to protect our visitors from injury. 

Prospective new clients – You can come by anytime within the hours of 9:00-15:00 weekdays and 9:00-11:00 to view the cattery and be shown around, we do ask in our busy periods to ring and ask if it’s okay to come as we can get quite hectic. 

 

Vaccination Requirements- 

All cats accepted into Chichester Cattery must show a valid up to date vaccination certificate against Feline Influenza and Feline Enteritis (Standard routine vaccinations) each time you’ve had your booster to update our records. Please note that only vaccinated kittens can be accepted. 

 

Fleas & Worms- 

Fleas 
We request that all cats that come to Chichester Cattery are treated against fleas BEFORE arrival with an appropriate Veterinary recommended application. Fleas spread rapidly among a cat population and can be easily detected by combing the cat and by small black deposits on their bedding or the floor. The management reserve the right to apply flea treatment to any resident cat found to have a flea infestation. The cost of treatment will be charged to the owner. Please note that flea collars are not considered adequate protection unless it’s a Seresto collar from the vets.  

Worms 
We request that all cats that come to Chichester Cattery are treated against worms BEFORE arrival with an appropriate Veterinary recommended application. The management reserve the right to apply worm treatment to any resident cat found to have worm infestation during their stay. The cost of treatment will be charged to the owner.  

 

Neutered Cats- 

Males over the age of 8 months, who are not neutered, cannot be accepted for boarding, as they could present an infection hazard and/or disruption to other resident cats.  

 

Food- 

Unless specified by the owner, meals are served from 8:00 AM and from 3:00 PM as we close at 4:00 PM. Food will be always left available for cats unless the owner requests otherwise. Please discuss any particular requirements at the time of booking. We provide (usually) Go cat chicken dry and various flavour tinned wet cat food in jelly (not any particular brand) we cannot hold supplies of every brand, flavour or type. If you’re not happy with this you’ll have to supply your own food, measured out/ correct number of tins/pouches with clear written instructions. We do not offer any discount for clients that bring their own supply of foods. 

We regret that we are unable to provide any special prescription diets, and these will have to be provided by the owner. Fresh water is available to all cats at all times. 

 

Medication- 

We are happy to administer any medication, including injections, which have been prescribed by a vet, provided full and clear instructions are left by the owner. There will be an extra charge of £2.00 per day for the administration of medication. An additional charge of £5.00 per day is required for Diabetic cats, please note we cannot take bookings for Diabetic cats during our Christmas period. 

 

Illness/Vet- 

No cat suffering from, or suspected to be suffering from, an infectious or contagious disease will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential to protect and safeguard the health of other resident cats. 

Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival. Veterinary fees are due to be paid by the client. There will be a charge of £25 per Vet visit plus the transportation fees. 

 

Insurance- 

Chichester Cattery is fully insured. Feel free to ask our Manager(s) for more information.

 

Photography- 

  • Chichester Cattery will occasionally take pictures of the Cattery and our guests to use for promotional purposes and to update our customers on how their cats are getting on. 

  • Chichester Cattery reserves the right in perpetuity to use these images without cost. These images may be published online on our website or via social media sites or in print. 

  • We have forms for clients to sign and accept or refuse Photography/ videoing of their pets or keep them anonymous. 

  • We do not upload content during the stay of the cat only once they have left the cattery. 

  • We do not take photos or videos for owners specifically if you are wanting this it can be arranged at an extra cost. 

  

Bedding & personal Items- 

  • We provide beds for cats along with bowls, blankets and toys. Should you wish to bring you own bedding this must be in a clean condition. Any bedding, toys and other comfort items are all left at your own risk as we find cats tend to mark their items from home due to the presence of other cats being around them so may be at risk of being ruined. 

Disclaimer- 

Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 14 days of the stated departure date and no communication received either from the owner or a friend/relative, we reserve the right to re-home or hand the animal over to the RSPCA or another animal rescue centre.